PRIVACY POLICY | SYNAPSIS MEDICAL EDUCATION
Effective Date: August 2, 2026
Last Updated: August 2, 2026
1. SCOPE AND WHO WE ARE
This Privacy Policy explains how Floridian College Corp., which owns and operates Synapsis Medical Education (“SYNAPSIS,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information.
This Policy applies to SynapsisMedicalEdu.org, the Synapsis NGN Toolkit, student accounts, online courses, live Zoom classes, memberships, subscriptions, e-commerce services, digital products, applications, forms, communications, and related services (collectively, the “Services”).
By using the Services, you acknowledge the practices described in this Policy. Where applicable law requires consent, we will request consent separately. This Policy does not replace or limit rights provided by applicable law.
2. QUICK PRIVACY SUMMARY
We may collect contact, account, transaction, learning-activity, device, website-usage, and communication information.
We use information to provide courses and student services, process transactions, maintain security, improve our Services, communicate with users, and comply with legal obligations.
We may use cookies and similar technologies for login, checkout, analytics, security, preferences, advertising, and website functionality.
We do not sell personal information for money. Certain advertising or analytics activities may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws, and eligible users may opt out.
We do not intentionally collect full payment-card numbers or CVV codes on our own servers. Payments are handled by third-party payment processors.
Do not submit patient-identifiable information, protected health information, or confidential clinical records through the Services.
Privacy requests may be submitted to info@synapsismedicaledu.org or 305-490-5701.
3. PERSONAL INFORMATION WE COLLECT
We collect personal information directly from you, automatically when you use the Services, and from service providers or other sources that support our operations.
A. Information You Provide
Depending on how you interact with us, we may collect:
– Identity and contact information, including your name, email address, telephone number, mailing address, and username.
– Account information, including login credentials, account preferences, enrollment status, and subscription settings.
– Professional and educational information, including school, employer or organization, licensing background, examination interests, course preferences, and other information you voluntarily provide.
– Transaction information, including order history, products purchased, billing address, payment method type, last four digits, transaction status, invoices, receipts, subscription status, financing status, refunds, credits, and payment-related identifiers.
– Learning information, including course enrollment, access history, lesson progress, quiz attempts, answers, scores, saved progress, completion status, certificates, participation, and educational preferences.
– Communications, including emails, support requests, contact forms, SMS or WhatsApp messages, telephone communications, survey responses, testimonials, reviews, and feedback.
– Live-class information, including attendance, display name, chat messages, questions, audio, video, or recordings when notice and any required consent have been provided.
– Licensing-support information, when separately requested, such as examination status, credentialing history, application information, and documents needed to provide an authorized support service.
– Content you submit, including comments, assignments, forms, uploaded files, and other user-generated content.
Please provide only information reasonably necessary for the requested service. Do not submit Social Security numbers, passport copies, immigration documents, patient records, or other highly sensitive information unless SYNAPSIS has specifically requested the information through an approved secure method for a defined service.
B. Information Collected Automatically
When you visit or use the Services, we and our service providers may automatically collect:
– IP address;
– browser type and version;
– device type and identifiers;
– operating system;
– referring and exit pages;
– pages viewed and links clicked;
– date, time, and duration of visits;
– approximate location derived from IP address;
– login, authentication, and session information;
– shopping-cart and checkout activity;
– course and platform interactions;
– cookie, advertising, and analytics identifiers;
– diagnostic, crash, security, and performance information; and
– information about suspected fraud, account sharing, or unauthorized access.
C. Information Received from Third Parties
We may receive limited information from:
– payment processors, such as Stripe, PayPal, Affirm, or other providers;
– WooCommerce and subscription-management services;
– learning management, quiz, membership, and course-delivery platforms;
– Zoom and other live-class providers;
– website hosting, cloud, security, database, and backup providers;
– email, SMS, WhatsApp, customer-support, and scheduling providers;
– analytics and advertising services, including Google;
– social-media platforms when you interact with our pages or advertisements;
– fraud-prevention and identity-verification providers; and
– professional advisors or authorized business partners.
Information received from third parties is governed both by this Policy and by the third party’s own privacy practices.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
– create, authenticate, and manage accounts;
– process enrollment and provide access to courses, memberships, subscriptions, quizzes, videos, question banks, flashcards, and digital products;
– deliver live classes, record attendance, support participation, and communicate schedule changes;
– maintain lesson progress, quiz results, and saved preferences;
– process payments, financing transactions, invoices, subscriptions, credits, refunds, taxes, and receipts;
– provide customer service and resolve account, billing, and technical issues;
– send transactional messages, including confirmations, password resets, class information, renewal notices, policy notices, and security alerts;
– send marketing or educational communications when permitted by law or with consent when required;
– personalize educational content, course recommendations, and website features;
– analyze performance, usage trends, advertising effectiveness, and user experience;
– detect credential sharing, unauthorized recording, copyright misuse, fraud, abuse, malicious activity, and security threats;
– maintain, test, troubleshoot, and improve our Website and Services;
– establish, exercise, or defend legal claims and enforce our Terms, refund rules, and intellectual-property rights;
– comply with tax, accounting, contractual, legal, regulatory, and reporting obligations; and
– complete a merger, financing, reorganization, sale of assets, or other business transaction.
We seek to collect and use personal information only when reasonably necessary and proportionate to the purposes described in this Policy.
5. LEGAL BASES FOR INTERNATIONAL USERS
Where the European Economic Area, United Kingdom, Swiss, or similar privacy laws apply, we may process personal information based on:
– performance of a contract, such as providing a purchased course or membership;
– legitimate interests, such as maintaining security, preventing fraud, supporting users, and improving the Services;
– compliance with legal obligations;
– protection of legal rights; or
– consent, including consent for certain advertising, cookies, or marketing activities.
Where processing is based on consent, you may withdraw that consent prospectively. Withdrawal does not affect processing already lawfully completed.
6. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies, pixels, tags, local storage, software development kits, and similar technologies to:
– authenticate users and keep accounts signed in;
– remember language, display, and course preferences;
– operate shopping-cart and checkout functions;
– preserve course and quiz progress;
– protect accounts and detect suspicious activity;
– measure traffic, engagement, and website performance;
– diagnose technical problems;
– support analytics, advertising, and campaign measurement; and
– personalize content or advertising where permitted.
Cookies may be categorized as strictly necessary, functional, analytics, or advertising cookies.
You may manage cookies through the cookie-consent tool, when available, or through your browser settings. Blocking cookies may prevent login, checkout, saved progress, course access, or other essential functions from operating correctly.
7. GOOGLE ADSENSE, ANALYTICS, AND ADVERTISING
Our Website may use Google AdSense, Google Analytics, and other advertising or measurement services.
Google and other advertising partners may use cookies, IP addresses, device identifiers, browser information, and activity data to:
– display and measure advertisements;
– limit repeated advertisements;
– detect invalid traffic or fraud;
– generate aggregated reporting; and
– personalize advertisements when permitted and consented to.
Google’s advertising cookies may allow Google and its partners to serve ads based on visits to this Website and other websites.
You may manage Google advertising preferences through Google Ads Settings and may review Google’s privacy practices on Google’s Privacy & Terms pages.
For users in the European Economic Area, United Kingdom, and Switzerland, we will use an appropriate consent-management platform when required and request consent for advertising cookies, local storage, personalized advertising, and related processing. Depending on your choices and available technology, you may receive personalized, non-personalized, or limited advertisements.
For eligible U.S. users, our cookie or privacy tool may also provide choices concerning targeted advertising or activities treated as selling or sharing under applicable state law.
8. PAYMENT PROCESSING AND AFFIRM
Payments are processed by third-party providers such as Stripe, PayPal, Affirm, or similar services.
We do not intentionally store complete payment-card numbers or CVV codes on our own servers. Payment information entered at checkout is transmitted to and processed by the selected provider.
We may receive limited transaction information, such as:
– payment status;
– payment method type;
– card brand and last four digits;
– transaction or customer identifier;
– invoice and subscription information;
– financing approval or transaction status;
– refund or dispute status; and
– billing address.
Affirm independently collects and processes information needed to evaluate financing applications and service loans. SYNAPSIS does not determine Affirm’s credit criteria, interest rate, loan terms, or approval decision. Please review Affirm’s privacy policy and financing disclosures before applying.
9. LIVE CLASSES, RECORDINGS, AND PROMOTIONAL MEDIA
Students may not record live classes or participants without authorization.
If SYNAPSIS records a live session, we will provide notice and obtain consent when required by applicable law. A recording may capture the instructor, participants who enable audio or video, display names, chat messages, and class discussion.
Promotional use of a Student’s identifiable name, image, voice, testimonial, or likeness is not required to purchase educational services. Such use requires separate authorization. A promotional authorization may be withdrawn prospectively by written notice, but withdrawal may not require removal of materials already lawfully produced, distributed, or published before the request was received.
10. EDUCATIONAL, LICENSING, AND HEALTH-RELATED INFORMATION
SYNAPSIS provides educational, examination-preparation, and related support services. We are not acting as a healthcare provider through the Services and are not offering diagnosis, treatment, emergency care, legal advice, immigration representation, or individualized professional licensing advice unless a qualified professional is separately identified and retained under a written agreement.
The Website and course platforms are not intended for protected health information or patient-identifiable information. Do not submit patient names, dates of birth, medical record numbers, addresses, photographs, voice recordings, insurance identifiers, or other identifying clinical information.
If you discuss a clinical example for educational purposes, you must remove all information that could identify the patient.
Educational records maintained by SYNAPSIS may not be subject to the Family Educational Rights and Privacy Act (FERPA), and SYNAPSIS should not be treated as a HIPAA-covered healthcare provider solely because it provides health-related educational content.
11. WHEN WE DISCLOSE PERSONAL INFORMATION
We do not sell personal information for money.
We may disclose personal information when reasonably necessary to:
– payment and financing providers for transactions, fraud prevention, refunds, and disputes;
– hosting, cloud, database, security, backup, and technical providers;
– learning management, quiz, membership, video, and course-delivery platforms;
– Zoom and other communication or live-class providers;
– email, SMS, WhatsApp, support, and scheduling providers;
– analytics and advertising partners, including Google, subject to applicable choices and consent;
– professional advisors, including attorneys, accountants, auditors, and compliance consultants;
– government authorities, courts, regulators, or law enforcement when legally required or reasonably necessary to protect rights, safety, or security;
– payment processors, banks, or card networks in connection with billing disputes or fraud investigations; and
– a buyer, successor, lender, investor, or advisor involved in a merger, financing, restructuring, sale of assets, or similar transaction.
We may also disclose information at your direction or with your consent.
Service providers are expected to process information for authorized purposes and maintain appropriate safeguards. Their independent activities remain subject to their own policies and legal obligations.
12. SALE, SHARING, AND TARGETED ADVERTISING
SYNAPSIS does not sell personal information in exchange for money.
However, the use of third-party advertising cookies or pixels may be considered “selling,” “sharing,” or targeted advertising under certain state privacy laws, even when no money is exchanged.
Where applicable, eligible users may opt out through:
– the Website’s cookie or privacy-preference tool;
– a “Do Not Sell or Share My Personal Information” mechanism, if provided;
– a recognized opt-out preference signal, such as Global Privacy Control, where legally required; or
– a request to info@synapsismedicaledu.org.
We do not knowingly sell or share the personal information of children under 16 for targeted advertising.
13. MARKETING COMMUNICATIONS
We may send newsletters, course announcements, educational updates, promotions, and offers where permitted by law.
You may unsubscribe from marketing emails using the unsubscribe link or by contacting us.
Even after opting out of marketing, you may continue to receive non-promotional communications, including receipts, access instructions, security alerts, subscription notices, password resets, class updates, and legal notices.
14. SMS, WHATSAPP, AND TELEPHONE COMMUNICATIONS
If you provide a telephone number, we may use it for support, security, class updates, appointment information, account notices, or other service-related communications.
We will send promotional SMS or automated marketing communications only when permitted by law and with consent when required. Consent to promotional messages is not a condition of purchase.
Message frequency may vary. Message and data rates may apply. You may opt out of promotional messages by replying STOP when that method is available or by sending a clear request to info@synapsismedicaledu.org.
Opting out of promotional communications does not prevent individual responses to support requests or essential account and transactional communications.
15. DATA SECURITY
We use administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, acquisition, destruction, loss, misuse, alteration, or disclosure.
Safeguards may include:
– encrypted connections in transit;
– account authentication and access controls;
– role-based administrative permissions;
– trusted payment processors;
– security monitoring and fraud prevention;
– backups and recovery practices;
– spam and malware protection;
– service-provider review; and
– access limited according to business need.
No website, transmission, or electronic storage system is completely secure. We cannot guarantee absolute security.
If we discover a security incident involving personal information, we will investigate, take reasonable corrective measures, and provide legally required notices.
16. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:
– providing purchased Services and maintaining accounts;
– preserving course progress and transaction records;
– complying with tax, accounting, legal, regulatory, and reporting obligations;
– resolving disputes and payment inquiries;
– preventing fraud, credential sharing, or abuse;
– enforcing agreements and intellectual-property rights; and
– maintaining business and security records.
Retention periods vary according to the type of information, purpose of processing, contractual obligations, legal requirements, sensitivity, and risk.
When information is no longer reasonably needed, we may delete, de-identify, anonymize, or aggregate it. Backup copies may remain for a limited period until securely overwritten or deleted according to normal backup procedures.
17. YOUR PRIVACY RIGHTS AND CHOICES
Depending on your location and the law that applies to SYNAPSIS, you may have the right to:
– confirm whether we process your personal information;
– request access to personal information;
– request correction of inaccurate information;
– request deletion, subject to legal and operational exceptions;
– receive certain information in a portable format;
– opt out of targeted advertising, sale, or sharing when applicable;
– limit certain uses of sensitive personal information when applicable;
– withdraw consent for future processing based on consent;
– object to or request restriction of certain processing;
– appeal a decision on a privacy request when applicable; and
– lodge a complaint with an appropriate privacy authority.
These rights are not absolute. We may retain or continue using information when permitted or required for transactions, security, fraud prevention, legal compliance, recordkeeping, dispute resolution, or legal claims.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
18. HOW TO SUBMIT A PRIVACY REQUEST
Submit a privacy request using:
Email: info@synapsismedicaledu.org
Phone/WhatsApp: 305-490-5701
Please identify the request and provide enough information for us to locate the relevant records.
We may verify your identity by matching information associated with your account, requesting confirmation through your registered email address, or using another reasonable method. Do not send highly sensitive identification documents through ordinary email unless specifically instructed to use a secure method.
An authorized agent may submit a request when permitted by law. We may require proof of authorization and may verify the identity of the consumer directly.
If we deny a request, we will provide an explanation and appeal instructions when required by applicable law.
19. CALIFORNIA PRIVACY NOTICE
This section applies only to the extent the California Consumer Privacy Act, as amended, applies to SYNAPSIS and the relevant individual.
During the preceding 12 months, we may have collected the following categories of personal information:
– Identifiers, such as name, email address, telephone number, mailing address, username, IP address, and device identifiers.
– Customer-record information, such as contact, billing, and account information.
– Commercial information, such as purchases, subscriptions, products viewed, course enrollments, invoices, refunds, and transaction history.
– Internet or electronic-network activity, such as website visits, login activity, course activity, quiz activity, clicks, browser information, and interaction with advertisements.
– Approximate geolocation derived from IP address.
– Professional or educational information voluntarily provided by the user.
– Audio, visual, or similar information from live classes or testimonials when collected with applicable notice or consent.
– Inferences concerning course interests, educational preferences, or likely product interests.
– Communications and user-generated content submitted through forms, support channels, surveys, or course tools.
We collect, use, and disclose these categories for the business and commercial purposes described in this Policy.
We do not sell personal information for money. Advertising or analytics disclosures may constitute “sharing” or “sale” under California law. Eligible California residents may request access, correction, deletion, or portability and may opt out of sale or sharing where applicable.
We do not use or disclose sensitive personal information for purposes that require a right to limit under California law unless otherwise disclosed.
Where required, a Notice at Collection will be provided at or before the point where personal information is collected.
20. CHILDREN’S PRIVACY
The Services are directed to adults and are not designed for children under 13.
We do not knowingly collect personal information online from a child under 13 without legally required parental consent. If we learn that such information was collected without appropriate authorization, we will take reasonable steps to delete it.
A parent or legal guardian who believes a child has submitted personal information may contact info@synapsismedicaledu.org.
Individuals under 18 may not independently purchase Services or enter a paid agreement unless permitted by law and authorized through a parent or legal guardian.
21. INTERNATIONAL DATA TRANSFERS
SYNAPSIS operates primarily from the United States. Service providers may process information in the United States or other countries.
If you access the Services from outside the United States, your information may be transferred to and processed in a country whose privacy laws differ from those in your location.
Where legally required, we will use appropriate safeguards for international transfers. International users may contact us for additional information about applicable transfer mechanisms.
22. PRIVACY PREFERENCE SIGNALS AND DO NOT TRACK
Some browsers transmit Do Not Track signals. Because no single uniform standard applies to all Do Not Track signals, we do not respond to every such signal.
Where required by applicable law, we will process recognized universal opt-out signals, such as Global Privacy Control, as a request to opt out of covered sale, sharing, or targeted-advertising activities for the browser or device transmitting the signal.
Users should also use the Website’s cookie or privacy-preference controls when available.
23. THIRD-PARTY LINKS, PLUGINS, AND EMBEDDED CONTENT
The Services may contain links, videos, payment tools, social-media features, plugins, or embedded content operated by third parties.
Third parties may collect information when you interact with their features. SYNAPSIS does not control and is not responsible for independent third-party privacy, security, or content practices.
Review the privacy policy of each third-party service before providing information.
24. CHANGES TO THIS PRIVACY POLICY
We may update this Policy to reflect changes in the Services, technology, legal requirements, or information practices.
The updated Policy will display a revised Effective Date or Last Updated date.
If a change is material, we may provide additional notice through the Website, account dashboard, email, or another reasonable method. Where applicable law requires consent for a new use, we will request consent rather than relying only on continued use.
25. CONTACT US
Questions, concerns, privacy requests, or advertising-choice requests may be directed to:
Floridian College Corp.
Owner and operator of Synapsis Medical Education
Attn: Privacy Office
Website: https://synapsismedicaledu.org
Email: info@synapsismedicaledu.org
Phone/WhatsApp: 305-490-5701
Business offices serving Miami-Dade and Hillsborought Counties, Florida
For security, do not include full payment-card numbers, passwords, Social Security numbers, patient information, or copies of government identification in an ordinary email.
