Privacy Policy | Synapsis Medical Education
Effective Date: June 2, 2026
Applies To: Synapsis Medical Education, Synapsis NGN Toolkit, synapsismedicaledu.org, and all associated websites, online courses, learning platforms, e-commerce services, digital products, applications, communications, and related services collectively referred to as the “Services.”
Synapsis Medical Education (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of students, healthcare professionals, customers, visitors, and users (“you” or “users”) who access our Services.
This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the privacy choices available to you. By using our Services, creating an account, purchasing a product, enrolling in a course, submitting a form, or interacting with our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information directly from you, automatically through your use of the Services, and from trusted third-party service providers.
A. Information You Provide to Us
We may collect information you voluntarily provide, including:
Name, email address, phone number, mailing address, and account login details.
Professional or educational information, such as school, organization, licensing background, exam preparation interests, or course preferences.
Purchase and transaction information, including order history, products purchased, billing details, shipping information, subscription status, invoices, receipts, refunds, and limited payment-related metadata.
Communications you send to us, including support messages, contact forms, emails, WhatsApp messages, survey responses, testimonials, course submissions, quiz activity, and feedback.
Account and learning activity, including course enrollment, course progress, quiz attempts, completion status, certificates, saved preferences, and platform activity.
B. Information Collected Automatically
When you visit or use our website or Services, we may automatically collect:
IP address, browser type, device type, operating system, referring and exit pages, pages viewed, time spent on pages, links clicked, approximate location, and general usage data.
Cookies, pixels, tags, local storage, analytics identifiers, and similar technologies used for authentication, security, analytics, advertising, preferences, and website functionality.
C. Information from Third Parties
We may receive limited information from third-party services that help us operate the Services, including:
Payment processors such as Stripe, PayPal, or other payment platforms.
Learning management systems, course platforms, membership tools, quiz systems, and website plugins.
Email, SMS, analytics, advertising, hosting, security, customer support, and marketing platforms.
We do not intentionally collect full credit card numbers or CVV codes on our own servers. Payment information is processed by third-party payment processors that maintain their own security and privacy practices.
How We Use Your Information
We may use personal information to:
Create and manage user accounts.
Provide access to courses, memberships, quizzes, digital products, videos, educational resources, and student services.
Process payments, subscriptions, invoices, refunds, receipts, taxes, and fraud prevention.
Respond to inquiries, support requests, customer service messages, and technical issues.
Send transactional messages, such as purchase confirmations, account notices, course access information, password resets, renewal reminders, and service updates.
Send promotional or educational communications when permitted by law or when you have opted in.
Improve website performance, course content, user experience, security, analytics, and platform functionality.
Personalize educational content, course recommendations, marketing messages, and website features.
Monitor usage trends, diagnose technical problems, prevent abuse, protect against fraud, and maintain the safety of our Services.
Comply with legal, regulatory, accounting, tax, contractual, and operational obligations.
Google AdSense, Advertising Cookies, and Personalized Ads
Our website may use Google AdSense and other advertising services to display advertisements.
Third-party vendors, including Google, may use cookies, advertising identifiers, and similar technologies to serve ads based on a user’s prior visits to this website and/or other websites.
Google’s use of advertising cookies enables Google and its partners to serve ads to users based on their visits to our website and other sites on the Internet.
Users may opt out of personalized advertising by visiting Google Ads Settings. Users may also manage cookie preferences through their browser settings or through any cookie consent tools made available on our website.
We may use advertising, analytics, retargeting, and measurement technologies to understand website performance, measure ad effectiveness, improve our content, and support advertising where permitted by law.
Where legally required, including for users in the European Economic Area, the United Kingdom, and Switzerland, we will request consent for the use of cookies, local storage, or personal data for ads personalization and related advertising purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Keep users signed in.
Remember user preferences.
Maintain shopping cart and checkout functionality.
Protect accounts and detect suspicious activity.
Measure website traffic and user engagement.
Improve website performance and educational content.
Support advertising, analytics, and marketing campaigns.
You may control cookies through your browser settings. If you disable cookies, some features of the Services may not function properly, including login, checkout, course access, saved progress, and personalized settings.
Some browsers or devices may support privacy signals such as Global Privacy Control. Where required by applicable law, we will treat recognized opt-out preference signals as a request to opt out of certain sharing or targeted advertising activities.
When We Share Information
We do not sell your personal information for money.
We may share personal information only as necessary to operate, improve, protect, or legally maintain our Services, including with:
Payment processors for secure billing, subscription management, fraud prevention, refunds, and transaction processing.
Hosting, cloud, security, database, and website infrastructure providers.
Learning management systems, quiz platforms, membership plugins, e-commerce tools, and course delivery platforms.
Email, SMS, customer support, scheduling, analytics, and marketing service providers.
Advertising and analytics partners, including Google, where permitted by law and subject to user choices.
Professional advisors, such as accountants, attorneys, auditors, or compliance consultants.
Government authorities, courts, law enforcement, or regulators when required by law or necessary to protect rights, safety, security, or legal interests.
Successors or involved parties in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
We require service providers to use personal information only for the services they perform for us and to maintain appropriate safeguards.
Payments
We use third-party payment processors, such as Stripe, PayPal, or similar providers, to process payments securely.
We do not store full credit card numbers or CVV codes on our own servers. Payment information entered during checkout is transmitted to and processed by the payment provider. We may receive limited payment metadata, such as transaction status, payment method type, last four digits, card brand, subscription status, customer ID, invoice ID, and billing records.
Third-party payment processors are responsible for their own privacy and security practices. We encourage users to review the privacy policies of the payment providers used during checkout.
Educational and Health-Related Information
Synapsis Medical Education provides educational services, exam preparation, professional training, and digital learning materials.
Our Services are not intended to provide medical diagnosis, medical treatment, emergency care, legal advice, immigration advice, or individualized professional licensing advice unless specifically stated in a separate written agreement.
Users should not submit protected health information, patient-identifiable information, or confidential clinical records through our website, quizzes, forms, messages, or course platforms. If clinical examples are submitted for educational purposes, users must remove names, dates of birth, medical record numbers, addresses, photographs, or any other identifying patient information.
Data Security
We use administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include:
Secure website connections using encryption in transit.
Access controls and account authentication.
Role-based permissions for administrative users.
Payment processing through secure third-party providers.
Security monitoring, backups, spam protection, and fraud prevention tools.
Limited access to personal information based on business need.
No website, platform, or electronic system is completely secure. We cannot guarantee absolute security. If we become aware of a data incident affecting your personal information, we will take appropriate steps and provide notices when required by law.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing the Services.
Maintaining user accounts and course access.
Processing transactions and subscriptions.
Complying with tax, accounting, legal, reporting, and regulatory obligations.
Resolving disputes.
Preventing fraud or abuse.
Enforcing our Terms and Conditions.
When information is no longer needed, we may delete, de-identify, anonymize, or aggregate it in accordance with our retention practices and applicable law.
Marketing Communications
We may send educational updates, promotional offers, course announcements, newsletters, and other marketing communications where permitted by law.
You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us directly.
Even if you opt out of marketing communications, we may still send non-promotional messages, including receipts, account notices, password resets, enrollment information, subscription updates, legal notices, and service-related communications.
SMS, WhatsApp, and Phone Communications
If you provide your phone number, you may receive service-related messages, support communications, appointment information, course updates, or promotional messages where permitted by law.
You may request that we stop sending promotional phone, SMS, or WhatsApp messages by contacting us at info@synapsismedicaledu.org or by replying with a clear opt-out request when available.
Message and data rates may apply depending on your mobile carrier.
Your Privacy Rights and Choices
Depending on your state, country, or applicable privacy law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to legal and operational exceptions.
Request a copy of certain personal information in a portable format.
Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.
Limit the use of certain sensitive personal information where required by law.
Appeal a decision if we deny a privacy request where applicable.
We do not discriminate against users for exercising privacy rights.
To submit a privacy request, contact us at:
Email: info@synapsismedicaledu.org
Phone/WhatsApp: 305-490-5701
We may need to verify your identity before fulfilling a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.
Notice for California Residents
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide additional rights.
Categories of personal information we may collect include:
Identifiers, such as name, email address, phone number, billing details, account username, IP address, and device identifiers.
Commercial information, such as purchases, subscriptions, products viewed, course enrollments, invoices, and transaction history.
Internet or electronic network activity, such as website visits, course activity, quiz activity, clicks, browser data, and interaction with our Services.
Approximate geolocation information, such as city, state, or region derived from IP address.
Professional, educational, or exam-preparation information that you voluntarily provide.
Customer support, communication, and user-generated content submitted through forms, messages, surveys, or course tools.
We use these categories of information for the purposes described in this Privacy Policy.
We do not sell personal information for money. We may share certain information for targeted advertising or cross-context behavioral advertising where permitted by law. California residents may request to opt out of such sharing by contacting us.
Children’s Privacy
Our Services are intended for adults, students, healthcare professionals, and individuals preparing for professional or educational examinations.
We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
International Users
Our Services are operated primarily from the United States.
If you access the Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other locations where our service providers operate. Privacy laws in those locations may differ from the laws in your country.
Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally.
Do Not Track
Some browsers may send “Do Not Track” signals. Because there is no uniform industry standard for responding to these signals, we do not currently respond to all Do Not Track signals.
Where required by law, we will honor recognized privacy preference signals, such as Global Privacy Control, for applicable opt-out rights.
Third-Party Links and Services
Our website may contain links to third-party websites, payment platforms, social media pages, video platforms, plugins, embedded content, or external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage users to review the privacy policies of any third-party service they access.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the Effective Date at the top of this page. If the changes are material, we may provide additional notice through the website, email, account dashboard, or other appropriate method.
Your continued use of the Services after the updated Privacy Policy becomes effective means you accept the revised policy.
Contact Us
For questions about this Privacy Policy, privacy rights, advertising choices, or data practices, contact us at:
Synapsis Medical Education
Attn: Privacy Office
Email: info@synapsismedicaledu.org
Phone/WhatsApp: 305-490-5701
Quick Privacy Summary
We collect account, contact, payment-related, course, website usage, and communication information.
We use information to provide courses, process purchases, support students, improve our Services, protect security, and communicate with users.
We use cookies and similar technologies for login, analytics, website functionality, advertising, and personalized content.
Our website may use Google AdSense and other advertising services.
We do not sell personal information for money.
Users may opt out of marketing communications and may request access, correction, deletion, portability, or opt-out rights where applicable.
For privacy requests, contact info@synapsismedicaledu.org.
